Damaged/Lost Games

Q I lost or damaged the game, what should I do?

If a game has been lost or damaged while in your possession, you will be responsible for the replacement fee for that game. Pay for the game by selecting “Love It” in your Game for the game that has been lost or damaged to initiate the purchase at the advertised “Love It” price.

Q What should I do if I received a damaged game?

If you have a game cartridge, blow on the part that connects to your game system to clean out any dust. If you have a Little Leaps disc, please try wiping it with a clean cloth. Start in the center of the disc and wipe outwards. Please avoid wiping in a circle as this can damage the game. If you continue to have problems, please Contact Us.

Q Will I have to pay for a game that is lost in the mail?

We do not hold our members responsible for a game that has been lost or delayed in the mail. Our policy is to wait at least seven shipping days before reporting any type of a shipping problem. If you have not received a game and it's more than seven days after the Date Shipped or if you haven't received an email confirming our receipt of a game you returned more than seven days prior, please Contact Us. We'll note in your account that the game has been lost in the mail.

Q What happens if I receive or find a game I reported lost?

We are glad you found it! You can send it back to us in its pre-paid mailing envelope.  Once we receive the game, we will update your account to show you returned the game.  If you were charged for the lost game, we will reimburse your credit card for the returned game.