Membership

Q What if I forgot my Password?

Select “Forgot Your Password” and your password will be sent to your email address.

Q How do I update my Account Profile?

You can change any part of your My Account profile, including: e-mail address and password, game systems you own, shipping address, credit card information, billing address, child information or your membership package. Just access My Account and edit the category you wish to change.

Q Can I put my account on hold if I move or go on vacation?

We cannot place an account on hold at a member's request. If you do not wish to continue your service for a period of time, you will need to cancel your account online and return any outstanding games. You may cancel your membership by going to My Account and selecting Cancel Membership. Once you are ready to start enjoying our service again, you can log in with the same email address and password to update your account to reactivate your membership. When you reactivate your account, you will only need your credit card information, billing information, and shipping address if that information has changed. If you're moving and wish to keep your membership, no problem - you simply need to change your shipping address in My Account. The change is effective immediately. To ensure you receive your future games, please change your shipping address before you return games you currently have out.

Q How do I reactivate my membership?

To reactivate your membership, just go to My Account. Log in with the e-mail address and password you used in the past and follow the reactivation process. If you need further assistance regarding reactivation, please Contact Us.

Q I have an account, why am I being asked to create an account?

It appears that your active SmartyRents account may be associated to an alternate email address. Please attempt to log into your account using previous email addresses that you may have used. If you are still unable to log in, please Contact Us and provide identification information including your full name, your delivery address, and the last 4 (four) digits of the credit card associated with your account.