Shipping

Q What should I do if I lost my mailing envelope?

With every game that is mailed to you, you receive a pre-paid mailing envelope to use to return the game. If you've lost the envelope, you need to use your own padded envelope and postage to send the game to: SmartyRents P.O. Box 60710 Bakersfield, CA 93386

Q I am moving, can I change my shipping address?

If you are moving, you can simply update your shipping address on the My Account page. The change is effective immediately. To ensure that you receive your future games, please change your address before you return the games you currently have out. All of your account information remains the same with the exception of the new delivery address.

Q How long will it take to get my games?

Once you have an active SmartyRents membership, we will ship you the first available game(s) on the next business day. Currently, games ship from California via U.S. Postal Service first class mail. The US Postal service estimates on average 2 to 4 business days for shipping time to anywhere in the US. However, shipping times may vary from member to member as well as from shipment to shipment, depending on your local postal route, delivery location, volume of mail, weather, etc. Please note, postal holidays normally cause an increase in shipping times.

Q What should I do if I have not received my games?

We use the U.S. Postal Service because we've found that it's the most reliable and cost-effective way to get your games to you. Unfortunately, shipping problems do sometimes occur. Before reporting a game as lost, go to My Game and check the Date Shipped for the game. Please allow 7 business days after the Date Shipped before reporting a game with a shipping problem. If it is more than 7 business days after the Date Shipped and you still haven't received the game, Contact Us and select shipping. We'll note in your account that the game has been lost in the mail.

Q You received my game. Why haven't you shipped another?

You may not have any available games in your Game. Make sure you always have plenty of titles loaded into your Game.

Q Why does it take so long for SmartyRents to receive my games?

As soon as the U.S. Postal Service delivers your returned rentals to SmartyRents, they are scanned and marked as returned on your account. If a game is listed in the Games I Am Playing in your Game, this means SmartyRents has not yet received the return. Games are being shipped by First Class Mail to and from California. Shipping time averages 2 to 4 business days anywhere in the US, but it can vary from member to member as well as from shipment to shipment, depending on your postal route, delivery location, local post office, the volume of mail, the weather, holidays, etc. We are continually working with the Post Office in an effort to improve shipping times. If it has been more than 7 business days since you placed it in the mail and it is still showing checked out to your account, please Contact Us to report a shipping problem.

Q What should I do if SmartyRents has not received my game return?

We use the U.S. Postal Service because we've found that it's the most reliable and cost-effective way to deliver games. Unfortunately, shipping problems do sometimes occur. Before reporting a game as lost, go to My Game and check that we haven't received it. Please allow 7 business days from the time you place it in the mail before reporting a game with a shipping problem. If it's more than 7 business days and you haven't received an email confirming SmartyRents received the game, please Contact Us to report a shipping problem. We'll note in your account that the game has been lost in the mail.

Q I accidentally returned a mailer with no game inside, how can I return the game?

With every game that is mailed to you, you received a pre-paid mailing envelope to return the game. To return the game to SmartyRents, you need to use your own padded envelope and postage and send the game to: SmartyRents P.O. Box 60710 Bakersfield, CA 93386

Q I accidentally sent my own game back to you, what should I do?

We are sorry to hear that you returned your personal property in one of our envelopes. To report the situation, please Contact Us. In order to return the correct SmartyRents game, you need to use your own padded envelope and postage and send the game to: SmartyRents P.O. Box 60710 Bakersfield, CA 93386.  While SmartyRents will make a reasonable effort to return any non-SmartyRents property it receives, SmartyRents will not be liable for any losses of or damage to such property. Should we receive your personal game, we will attempt to ship it back to you.