Cancellation

Q How do I cancel my membership?

You may cancel your membership by going to My Account and selecting Cancel Membership. *Please note: Cancellation is effective immediately. You will not receive a refund or credit for unused rentals or partial billing periods. In order for your cancellation request to be completed, all games must be returned before your next billing date.  If the game is overdue, your credit card will automatically charged for another month(s) of service until returned.  If you have placed games in the mail, please Contact Us. To find out how many days you have left in your current billing period, view My Account.

Q Will you save my Game and my rental history if I cancel?

All of your account information is retained on our site in the event you wish to restart your membership. You can reactivate your account by logging in with your old email address and password. You will be prompted to update your account information to reactivate your membership.

Q I returned all my games, is my account canceled now?

You must actively cancel your account in order to discontinue your membership. You can cancel your account anytime by going to My Account and clicking Cancel Membership. *Please note: Cancellation is effective immediately. You will not receive a refund or credit for unused rentals or partial billing periods. You will be responsible for any rentals not returned to SmartyRents within seven days of canceling. You will be charged the “Love It” price of the unreturned game. If you have placed games in the mail, please Contact Us. To find out how many days you have left in your current billing period, view My Account.

Q How do I reactivate my account?

You can reactivate your account by logging in with your old email address and password. You will be prompted to update your account information to reactivate your membership. If you experience a problem, please Contact Us.